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2880 Flower Rd. Erie PA, 16509 Phone: (814) 451-7920


Provide for the safety and welfare of the public through the preservation of life, health, property, economy, environment, and continuity of government.


Provide for the citizens, visitors, businesses, organizations and emergency responders of Erie County a comprehensive program of 9-1-1 / communications, emergency management, innovative technology systems and services through mitigation, preparedness, response, and recovery. The Department of Public Safety works closely with appropriate municipal, county, state, and federal agencies in order to carry out its mission.


Autism form for inclusion in the Computer Aided Dispatch System

Special Needs form for inclusion in the Computer Aided Dispatch System

  • Residents of Erie County
  • 38 Municipalities of Erie County
  • Emergency Service Providers of Erie County
  • Schools, Civic and Public Service Organizations
  • Local business and industry
  • State, County and Local Officials
  • State and Federal Emergency Management Officials
  • Media Broadcast Stations
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  • Pennsylvania Emergency Services Code, 35 Pa. C.S.
  • 4 PA Code Chapter 120b Public Safety Emergency Telephone Act.
  • 4 PA Code Chapter 120c Training and Certification Standards.
  • 4 PA Code Chapter 120d Performance Review and Quality Assurance Standards
  • Pennsylvania Public Utilities Commission.
  • Erie County Administrative Code as revised and reenacted November 1, 2007, Section 11, “Department of Public Safety".
  • Erie County Directives, Policies and Procedures
  • Provide emergency and non-emergency public safety (9-1-1) call taking and dispatch services to the citizens and visitors of Erie County.
  • Provide individual and organizational training programs for public safety telecommunications staff and emergency service providers to ensure prompt, efficient, and effective disaster emergency services and response, in compliance with applicable Pennsylvania State Laws and Regulations.
  • Provide Quality Assurance / Quality Management programs to ensure the services provided meet and/or exceed the highest standard of customer service to the citizens and visitors of Erie County.
  • Provide Public Education programs to the Erie Community to help educate the citizens on the resources and services provided by the Public Safety Department to include 9-1-1, Emergency Management, Hazardous Materials Response and Special Teams.
  • Provide programs and services to the citizens of Erie County, such as:
    • Public Alert Siren System – An all-hazard alert (siren) system used to warn the general population of potential danger.
  • Cooperate and collaborate with Local, State, and Federal Government Officials / Organizations to provide the highest standard of customer service as it pertains to emergency services and communications
  • Continued participation (direct involvement) as a member of the Legislative Government Affairs Committee as it relates to the legislative re-write of the Pennsylvania Emergency Services Code, 35 Pa. C.S.
  • Enhancement of staff expertise and competency levels.
  • Continuation of the consolidation of countywide emergency communications services.
  • Implementation of Next Generation Public Safety Radio System (APCO P25 Phase II Trunked UHF Simulcast Repeated Radio System) to provide reliable, interoperable communications among Emergency Service Providers on a common frequency that meets or exceeds National Industry Standards with consideration given to include Public Transportation, Public Works, School Districts, etc.
  • Continued participation in the Regional Shared Services Assessment
  • Establish redundancy of the Erie County Public Safety Answering Point (PSAP) / Dispatch Center among other County PSAPs with a regional approach, eliminating the need for a physical redundant center located in Erie County in the event of an evacuation or catastrophic failure.
  • Maintain current on emerging technology / systems (i.e. Next Generation 9-1-1), offering the most advanced services such as "Text-to-911, Photos, Streaming Video, Telematics, etc.
  • Establish a centralized record management system for all County Law Enforcement Agencies, a central repository of crime data; sharing information across jurisdictional boundaries; crime mapping; outstanding warrants, etc.
  • Remain current on geo-referenced, aerial, oblique image libraries and software (Pictometry) that are incorporated with the Computer-aided Dispatch (CAD) and Geographic Information System (GIS) software. These software resources are utilized 24/7 to provide a fast response to emergencies that threaten the lives and property of citizens of Erie County.
  • Continue to improve the operational capabilities of the Community Emergency Response Team to support Search & Rescue, Hazardous Materials, Medical, Logistical and Emergency Operations Center activities.
  • Improve the operational capabilities of the county animal response team. Specifically the areas of recruitment/retention, public education and pet sheltering.
  • In cooperation with municipal governments and local fire departments, establish a consolidated specialized technical rescue team with confined space, trench, high angle, collapse, hazardous materials, and water rescue capabilities.
  • Obtain a comprehensive, independent report that includes short, intermediate, and long term goals with best practice recommendations to enhance the emergency management program.
  • Develop a rail safety (all hazard) plan for emergency preparedness to potential incidents and identify associated risk(s) to the community.
  • Continue to build a “stop gap” cache of equipment and supplies to meet the immediate response needs of the County.
  • Re-organize the County Emergency Operations Center Staff positions.
  • Implement an on-line damage reporting system for use by the public for reporting damages to municipal and county governments.
  • Assist and support the voluntary regionalization of municipal emergency management.
  • Expand the use of Knowledge Center within the County.
  • Work with various community groups to develop and promote “community resiliency” initiatives.
  • Update the County Hazard Mitigation Plan.

Erie County Courthouse - 140 West Sixth Street, Erie, PA 16501 - (814) 451-6000 - TDD Phone: (814) 451-6237 - Hours: Monday through Friday, 8:00am to 4:30pm
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